kirkire's Privacy Policy

1 Introduction and Scope

This privacy policy describes our commitment and processes regarding the collection, processing, storage, and protection of personal information of users of the kirkire platform. By using our services through the kirkire website, mobile application, or any other digital channel, you are considered to have agreed to the terms of this policy.

This policy applies to all registered users, account applicants, and any visitor who accesses our platform. For the full terms of our services, please read the Terms and Conditions page, which describes the overall agreement for using the platform in detail.

2 Types of Information Collected

kirkire collects the following types of information from its users. Each piece of information is collected for a specific purpose and only to the minimum extent necessary.

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Current address and country
• Email address and mobile number

2.2 Financial Information

• Records of deposit and withdrawal transactions
• Mobile number linked to the payment method used (bKash, Nagad, Rocket)
• Account balance history

2.3 Activity Information

• Login time and device information
• Gaming history and betting activity
• Browsing patterns on the platform and session duration
• Records of communication with customer support

2.4 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Cookies and session tokens

3 How Information Is Collected

kirkire collects user information through various methods. These methods are transparent and used for specific purposes.

3.1 Directly from the User

Information you provide directly during account registration, the identity verification process (KYC), managing payment transactions, and communicating with customer support is collected.

3.2 Automatically

When you use our platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes session data, navigation patterns, and device-related information.

3.3 Through Third Parties

Some information may be received from trusted third-party providers for the purposes of identity verification and fraud prevention. Such information is used solely to confirm legitimacy.

4 Purpose of Using Information

Collected information is used only for the specific purposes listed below. kirkire never sells user information or uses it outside of approved purposes.

• To ensure account registration and management, and to maintain login security
• To process payments and ensure the security of financial transactions
• To carry out necessary checks to prevent irregularities, fraud, and money laundering
• To provide customer support services and resolve complaints
• To improve the user experience and communicate relevant offers
• To manage responsible gaming tools and protection measures
• To meet applicable legal obligations

As part of responsible gaming, we monitor user gaming activity. For more details, please read our Responsible Gaming Guidelines, which discuss setting personal limits and ways to stay protected.

5 Sharing Information with Third Parties

kirkire does not sell, rent, or transfer users' personal information to third parties for any commercial purpose. However, limited information sharing may occur in the following cases for the purpose of providing services.

5.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket), identity verification, software technology, and cybersecurity providers are given limited access only to the information necessary for their respective services. All such providers are bound by confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed in response to applicable laws in Bangladesh, court orders, or lawful requests from government authorities. In such situations, no information beyond what is legally required will be disclosed.

5.3 Business Changes

In the event of a merger, acquisition, or business restructuring, user information may be transferred. In such situations, users will be notified in advance and the standards of this privacy policy will be maintained.

6 Data Protection and Security

kirkire has implemented multi-layered technical and organisational measures to protect user information. The primary objective of these measures is to prevent unauthorised access, modification, disclosure, or destruction of data.

• Use of SSL/TLS encryption technology for all data transfers
• Application of strong encryption algorithms for stored data
• Regular security audits and vulnerability assessments
• Two-factor verification (OTP) for account protection
• Restricted access policy — only authorised personnel can access the relevant information
• Rapid response plan in the event of a security breach

7 Cookies and Tracking Technologies

The kirkire platform uses cookies and similar tracking technologies. These help ensure a convenient experience for users and improve the functionality of the platform.

7.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used for tasks such as keeping login sessions active, storing security tokens, and remembering language preferences.

7.2 Functional Cookies

These cookies are used to store user preferences, gaming settings, and personalised experience data. You can control these cookies by changing your browser settings, though doing so may limit some features.

7.3 Analytical Cookies

These cookies are used to collect information about visit patterns, features used, and overall service quality in order to make improvements. They do not contain any personally identifiable information.

8 User Rights

Every kirkire user has the following rights regarding their own information. To exercise these rights, please contact customer support or reach us by email.

8.1 Right to Access Information

You may request to know what information has been collected about you and how it is being used. Such requests will be responded to within 30 working days.

8.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request that it be corrected or updated. The change will be made subject to identity verification.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, this right may be limited in cases involving legal obligations, active transactions, or ongoing dispute resolution.

8.4 Right to Restrict Processing

You may request that the processing of your information be temporarily restricted for specific reasons. During this time, your information will only be used for essential operations.

9 Data Retention Period

kirkire retains user information only for as long as necessary to fulfil the relevant purpose. The retention periods for specific types of information are as follows:

• Account information: for as long as the account is active and a minimum of five years after closure
• Financial transaction records: seven years (as required by law)
• Customer support communications: three years
• Technical logs and session data: six months to one year
• Identity verification documents: retained in accordance with regulatory requirements

At the end of the specified period, information is securely destroyed or anonymised so that it can no longer be linked to any individual.

10 Protection of Minors

All kirkire services are intended solely for individuals aged 21 or above. Information from minors (those under 21) is never knowingly collected.

Age verification is mandatory during the registration process. If a minor is found to have created an account using false information, the account will be closed immediately upon discovery and the collected information will be deleted.

If a parent or guardian believes their child or dependent has registered on our platform, please contact customer support without delay.

11 Changes to This Policy

kirkire reserves the right to review and update this privacy policy as needed. When significant changes are made to the policy, users will be informed in the following ways.

• A notice will be sent to the registered email address
• A clear notification will be displayed upon logging in to the platform
• The "Last Updated" date on this page will be revised

Continued use of the service after any changes will be considered as acceptance of the updated policy. If you have questions about changes to the policy, please visit our Frequently Asked Questions page or contact customer support.

12 Contact

If you have any questions, complaints, or requests regarding this privacy policy, please get in touch with us. kirkire's dedicated support team is available in both Bengali and English, seven days a week, 24 hours a day.

To learn more about our company and services, you can read our About Us page.